CICS is a SAP tcode coming under CRM module and BBPCRM component. View some details about CICS tcode in SAP.
- CICS tcode used for : Customer Interaction Center in SAP
- Module : CRM-CIC (Interaction Center WinClient)
- Parent Module : CRM (Customer Relationship Management)
- Package : CICB (Interaction Center)
- ABAP Program : MENUCICS
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Definitions
What is SAP ?SAP is the short form of Systems, Applications & Products in Data Processing. It is one of the largest business process related software. This software focused on business processes on ERP & CRM.
What is transaction code in SAP?Transaction code shortly known as tcode, is a shortcut code to access different functional areas in SAP. It avoid users from long menu path to reach a report. Instead of that users can type the corresponding transaction code and press enter, the corresponding SAP page will load. It’s a good practice to remember or note down the transaction codes that we need to use in our regular work.
CICS related transaction codes
| Tcode | Note |
|---|---|
| CICS | Customer Interaction Center |
| CIC0 | Interaction Center WinClient |
| CICG | Call Center Profile Maintenance |
| CRMC_CIC_AM_META | Define Customer-Specific Meta Model |
| CRMC_IC_BPPROF | Define Profiles for Customer Identif |
| CRMC_IC_BPPROFMUL | Define Profiles for Customer Identif |
| CRMC_IC_BPPROFX | Define Profiles for Customer Identif |
| CRMC_IC_BP_MUL | Define Profiles for Customer Identif |
| CRM_ISM_CIC_INWAIT | IS-M: IC, INWAIT Dialog Box |
| CRM_ISM_IC_LOC_OUT | IS-M: IC Locator Output Definition |
| S_A4C_68000073 | (empty) |
| S_A4C_68000074 | (empty) |
| S_A4C_68000076 | (empty) |
| S_A4C_68000148 | (empty) |
| S_A4C_68000352 | (empty) |