CICO is a SAP tcode coming under CRM module and BBPCRM component. View some details about CICO tcode in SAP.
- CICO tcode used for : IC WinClient Profile Definition in SAP
- Module : CRM-CIC (Interaction Center WinClient)
- Parent Module : CRM (Customer Relationship Management)
- Package : CICA (Interaction Center)
- ABAP Program :
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Definitions
What is SAP ?SAP is the short form of Systems, Applications & Products in Data Processing. It is one of the largest business process related software. This software focused on business processes on ERP & CRM.
What is transaction code in SAP?Transaction code shortly known as tcode, is a shortcut code to access different functional areas in SAP. It avoid users from long menu path to reach a report. Instead of that users can type the corresponding transaction code and press enter, the corresponding SAP page will load. It’s a good practice to remember or note down the transaction codes that we need to use in our regular work.
CICO related transaction codes
| Tcode | Note |
|---|---|
| CICL | IC WinClient Profile Definition |
| CICO | IC WinClient Profile Definition |
| CRMC_CIC_BROAD | IC WinClient Broadcast Profile |
| CRMM_CIC_APDISPLAY | Display IC WinClient Profile |
| CIC0 | Interaction Center WinClient |
| CRM_CIC_TRACE | IC WinClient Memory Trace |
| S_P5C_11000066 | (empty) |
| S_P5C_11000068 | (empty) |
| /CEM/PROFILE | Profile Type Creation |
| CNV_MBT_PIFD_IF | DMIS PIFD Interface Definition |
| CNV_MBT_PIFD_PARAM | DMIS PIFD Parameter Definition |
| MPD | Maintenance Program Definition |
| AR_METRIC | Definition of Residence Time |
| SWDC | Workflow Definition: Administration |
| SWDC_INTERNAL | Workflow Definition: Administration |
Tables in the same package as CICO
SAP tables in package CICA, which also contains transaction CICO.
| Table | Description |
|---|---|
| CICCONF | CCM framework screen configuration |
| HRP1260 | DB Table for Infotype 1260 |
| CICCCONF | Call center framework components |
| CICSCHEMA | Hot keys definition for mouse free operations in CIC |
| CICCCONF_T | Customer interaction component text |
| CICCFGTIME | Configuration change time |
| CICFHCASSN | Call center framework hidden component modules |
| CICFSCASSN | Call Center Framework Screen Component Module |
| CICPROFILE | Interaction Center WinClient Profile |
| CICTOOLBAR | CCM Application Toolbar Profile |
| ICPROFILES | Customer interaction center profiles |
| CICPROFILES | Customer interaction center profiles |