CICZ is a SAP tcode coming under CRM module and BBPCRM component. View some details about CICZ tcode in SAP.
- CICZ tcode used for : DNIS mapping in SAP
- Module : CRM-CIC (Interaction Center WinClient)
- Parent Module : CRM (Customer Relationship Management)
- Package : CCMA (Interaction Center Components)
- ABAP Program :
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Definitions
What is SAP ?SAP is the short form of Systems, Applications & Products in Data Processing. It is one of the largest business process related software. This software focused on business processes on ERP & CRM.
What is transaction code in SAP?Transaction code shortly known as tcode, is a shortcut code to access different functional areas in SAP. It avoid users from long menu path to reach a report. Instead of that users can type the corresponding transaction code and press enter, the corresponding SAP page will load. It’s a good practice to remember or note down the transaction codes that we need to use in our regular work.
CICZ related transaction codes
| Tcode | Note |
|---|---|
| CICZ | DNIS mapping |
| RCCMREP02 | Organization/Agent Call Vol. (DNIS) |
| /SLOAP/MAPPING | Maintain Mapping for LT Analysis |
| CNV_MBT_ME_DOWN_DEMO | Download Demo Excel for a Mapping |
| CNV_MBT_ME_DYN_MAINT | DMIS Mapping Maintenance |
| CMAP0 | Configurable Semantic Mapping |
| IDMIMG | Key Mapping Customizing |
| MDG_ADJUST_IDM | Adjust Key Mapping after Client Copy |
| MDG_ANALYSE_IDM | Search Key Mapping |
| MDG_KM_MAINTAIN | Maintain Key Mapping |
| VMIMG | Value Mapping Customizing |
| SCIDM_CONFIG | Set-Up Customizing ID Mapping |
| SCIDM_MAPPING | Cust. ID Mapping Defintion |
| /AIN/15000001 | (empty) |
| /AIN/46000001 | (empty) |