CICI is a SAP tcode coming under CRM module and BBPCRM component. View some details about CICI tcode in SAP.
- CICI tcode used for : Profile for Telephony Controls in SAP
- Module : CRM-CIC (Interaction Center WinClient)
- Parent Module : CRM (Customer Relationship Management)
- Package : CCMA (Interaction Center Components)
- ABAP Program :
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Definitions
What is SAP ?SAP is the short form of Systems, Applications & Products in Data Processing. It is one of the largest business process related software. This software focused on business processes on ERP & CRM.
What is transaction code in SAP?Transaction code shortly known as tcode, is a shortcut code to access different functional areas in SAP. It avoid users from long menu path to reach a report. Instead of that users can type the corresponding transaction code and press enter, the corresponding SAP page will load. It’s a good practice to remember or note down the transaction codes that we need to use in our regular work.
CICI related transaction codes
| Tcode | Note |
|---|---|
| CICI | Profile for Telephony Controls |
| GRPC_LOG_API | Process Controls API Log |
| GRPC_LOG_AUTH | Process Controls Authorization Log |
| CICH | CTI Telephony Buttons |
| SPH1 | Create and maintain telephony server |
| SPH4 | Activ./deactiv. telephony in system |
| SPHA | Telephony administration |
| J7LC | REA Cust.: General Controls |
| OVELO11 | Define Action Controls |
| GRPC_LOG_ENABLE | Risk priority matrix |
| /VIRSA/ZVRMT_U03 | Compare Users Roles |
| /VIRSA/ZVRAT_C01 | Security & Controls Policies |
| /CEM/PROFILE | Profile Type Creation |
| /CEM/ENT_PROFILE | Entitlement Profile Maintenance |
| /CEM/EXC_PROFILE | Execution Profile Maintenance |